A useful guide to creating relationships

Regardless of your industry or business, Sales Academy 101 focuses on people and the need we all have to be seen and understood. This quick read helped me to remember the importance of passion in providing genuine customer care and that my attitude is paramount in successful sales. Sounds pretty basic and often the component missing from today's business interactions. I loved the use of quotes to implement resonating ideas into useful, working techniques. Thanks for creating such a useful guide to creating relationships!