Works By David M Robertson
This week, arguably one of my biggest clients decided they wanted to pay their entire invoice via credit card instead of the usual check. Thinking that my credit card processing company would have my back (due to the fact that Read More
Under-Promise and Over-Deliver; if you’ve ever worked in a service industry before, you’ve undoubtedly heard that phrase. As defined by McGraw-Hill, “under promise and over deliver” is a service strategy in which service providers strive for excellent customer service and Read More
You’ve gotta love the topic of Leadership Development! It seems there is no end to the number of books and guru’s trying to stake their claim of expertise or special insight. Due to this noise, choosing the right Leadership Development Read More
I have seen plenty of articles addressing the importance of follow up with customers. That is true and I do not mean to take away from that fact when I say “of course… that’s a no-brainer”. However, I believe that Read More